Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : OpenText Documentum
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and resolutions to build a knowledge base for future reference.
- Assist in the implementation of system updates and enhancements to improve overall functionality.
- Support junior team members by sharing knowledge and providing guidance on best practices.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in OpenText Documentum.
- Experience with system diagnostics and troubleshooting techniques related to enterprise content management.
- Familiarity with software lifecycle management and incident management processes.
- Ability to analyze logs and system alerts to identify root causes of issues.
- Strong problem-solving skills with attention to detail and accuracy.
- Effective communication skills to interact with technical and non-technical stakeholders.
Additional Information:
- The candidate should have minimum 3 years of experience in OpenText Documentum.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
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