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The Strategy & Consulting Global Network Song Practice | Salesforce Einstein Analytics
Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.
Practice: SONG I Areas of Work: Salesforce Business Analyst/Functional Consultant - SFDC | Level: Analysts/ Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2 –6 years
Explore an Exciting Career at Accenture
Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?
Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Customer, Sales & Service practice.
The Strategy & Consulting Global Network Song practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following
• Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Service Cloud, Einstein Analytics, Sales Cloud etc)
• Deploy understanding of detailed SFDC configuration: Use customization and SFDC architecture & landscape
• Use prior experience with Salesforce lightning configuration: Apply thorough knowledge & hands-on experience of Salesforce Service cloud features i.e. Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, CTI etc.
• Work with the client and implementation team: for conduct design sessions, require gathering and grooming, give regular working demo’s to all stakeholders, solution design and implementation activities
• Be a member and/or lead the project delivery workstream across phases
• Extensive Salesforce Implementation and Enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant
• Provide best practices direction and implement approach based on Salesforce standards
• Develop innovative, fact-based and achievable strategies and operating models after evaluation of multiple strategic options.
• Develop knowledge of prevailing trends, financials and operating drivers across multiple industry segments.
• Einstein knowledge good to have
• Participate i