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People Advisor Manager

Bengaluru Job No. r354084 Full-time
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Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Job Description About Accenture: At Accenture, we believe your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity, and your best true self to your work. Here, you’ll match your ingenuity with the latest technology to do incredible things. Together, we can create positive, long-lasting change. We Are: The Quality & Risk function at Accenture fosters long-term relationships with clients on the riskiest deals and largest accounts to enable client success. We focus on mitigating risks, minimizing negative financial impact and driving higher client satisfaction. You Are: A detail-oriented, customer focused individual that is passionate about building relationships and helping stakeholders solve problems and complete key processes. You are energized by process excellence and continuously look for ways to introduce efficiencies in work you do. The Work: The primary objectives of Quality and Risk Shared Support Team is to support the execution of our end to end processes. The team works directly with senior leaders and client teams through coaching and support related to Quality and Risk policies, processes, and tools. Working in direct partnership with Market/Service Q&R teams and Global Q&R Process owners, the team is also responsible the execution of operational processes and reports. will require you to be agile and flexible to adjust priorities to enable us to bring our transformation objectives to life. Key responsibilities will include: • Work with process owners to design & document operational processes that meet business requirements, enable key metrics to be achieved and can be executed by the wider shared support team. • Where appropriate, establish meeting cadence with key stakeholders to enable quality actions to be completed in a timely manner • With a continuous improvement mindset, look for opportunities to introduce efficiencies and/or address process or tool pain points • Execute reports, perform ad-hoc analysis, and implement improvement action plans for a specific process or portfolio of responsibility • Provide training, guidance, and general information regarding Accenture Quality & Risk policies, processes, and tools • Manage own workload, prioritizing tasks to meet deadlines and quality expectations. • Role may require the supervision of one or more direct reports in order to achieve expected outcomes • Fulfill customer requests from multiple channels accurately and on time, in compliance with the SLA. Continuously strive to delight customers. Here’s what you need: • Undergraduate degree or higher • English language fluency (oral and written) • A minimum of 5 years of experience, with proven track record in interacting with leadership and senior stakeholders • Operational Excellence and strong Customer Service mindset Extra credit if you have: • Working knowledge of Accenture Solutioning & Delivery Management processes • Process design & improvement skills You May Also Need: A hom

Qualifications

Job Summary: Manage HR service delivery and ensure alignment with business and HR strategic objectives. Act as primary connection between HR and local employees across all DTEs and serve as a local liaison to HR functions and service organizations. May include: design or implementation of local employee engagement and recognition programs providing mobility services planning or delivering training coaching mentoring and supervision. Manages service delivery of People Advisors. Key Responsibilities: - Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role. Overall • Adapt communicate and implement the strategic direction of all operations to ensure adherence to global policies and processes • Define the operational framework for the GU delivery of People Service process support based upon the defined Business and HR Strategy • Create and implement short-term tactical plans to meet SLA performance metrics and financial targets through the efficient use of human resources technology and maximization of workforce • Provide feedback and input for improvement of all programs processes and policies and accountable for driving consistent standardized and effective service delivery within Employee Relations Internal Controls and Compliance Learning Transitions and Records and Document Management. • Work with the GU CoE Interlock process owners to improve the end to end HR delivery processes • Ensure integration of GU People Services team with the Cross Business Service Delivery team and Field HR within the GU • Serve as a main point of contact and manage relationships with stakeholder group and key individuals • Resolve any escalated issues and risks • Facilitate team work and process integration across the team • Lead team of People Advisors and Client Account HR Leads as required • Ensure career planning and development for employees • Design and implement local employee engagement and recognition programs for the DTE in line with the entity strategy • Deliver employee Orientation and Integration • Execute key HR processes within Field HR i.e. performance management exit management grievance management and career moves through internal role posting • Coordinate deliver prioritize and manage escalation of all activities executed by the Location HR and People Advisor teams • Ensure optimal deployment of Field HR talent across all Diamond or Global or Foundation clients and that the HR teams aligned to these clients are delivering services effectively • Work closely with the GU People Programs Lead on programs and initiatives which are cross-DTE and with the People Advisor team to ensure that processes and programs and driven out and implemented on the ground within the respective project sites • Plan and deliver training coaching and mentoring required to ensure that Field HR teams in each GU possess the capability and confidence to perform to the highest level • Establish self as expert or key contributor • Make or propose improvements to work products services or processes • Increase client or customer or user satisfaction Business Operator • Reduce or Manage risks to tasks activities or projects • Meet deliverable requirements or service level measures or specific targets • Coordinate or implement a key initiative process or change • Comply with Accenture standards procedures and policies People Developer OUR COMMITMENT TO YOU: • You’ll benefit from our network of global communities and collaborative culture that will help you build technical and functional skills and capabilities. And because we serve more than 40 industries globally, you’ll have the opportunity to develop valuable i

Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

What people are saying about us

"Best Company to work with"

Current Employee - Software Test Engineer in Bangalore

 

Pros: best work place, flexible timing, work from home

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