I&P-GN - SONG - Service - Nice CX One- Manager
Job Summary:
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.
Areas of Work: Nice CXone Contact Centre Solutions and Pre-Sales
As part of these, you will drive the following:
· Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
· Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills.
· Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance
Professional & Technical Skills:
· Use strong and well-established record of accomplishment in designing and delivering Nice CXone solution: Strong project management skills in planning and coordination for timely delivery
· Maximize critical thinking and problem-solving skills: Apply understanding of technology and software development cycle
· Demonstrate relevant financial and budget competencies
Additional Information:
· MBA from a tier 1 institute (good to have)
· 8+ years’ experience in project management or technically relevant occupation, experience in Contact Center or telephony industry.
· Experience in leading at least 1 CCaaS/ Conversational AI end-to-end implementation/Solutioning a must (which involves integration with CRM as well as Agent screen pop) + Consulting experience
Bengaluru
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