I&P GN - SC&E – Consultant-Service Management -Connected Sevice
Role Description:
Looking for a driven Analyst/Consultant with Connected Service and Field Service Management expertise to build and grow Accenture's Smart Aftersales Service capability. This role covers master data management, connected asset technology, and field service execution for clients across asset-intensive industries.
You will work on master data migration from SAP and Oracle into PLM platforms, connected asset and IoT-based service solutions, and field service management using platforms such as IFS, SAP FSM, PTC ServiceMax, and Salesforce Field Service - helping clients improve field execution and service outcomes.
Key responsibilities include:
- Deliver Connected Service and Field Service Management projects with best-in-class results for clients across asset-intensive industries.
- Lead master data management and migration activities, moving service master data from SAP and Oracle into PLM platforms.
- Support connected asset and IoT solutions, including remote monitoring and predictive maintenance, to improve service outcomes.
- Implement field service management solutions using platforms such as IFS, SAP FSM, PTC ServiceMax, or Salesforce Field Service, covering technician dispatch, scheduling, and work order management.
- Lead workshops and fit-gap analysis to align client systems and processes with recommended solutions.
- Work with technical teams to ensure data migration and platform integration are delivered end-to-end.
- Support business development and RFP responses to grow the Connected Service and Field Service Management offerings.
- Contribute to reusable frameworks, accelerators, and thought leadership for these offerings.
Preferred Experience
- 3-10 years of experience in aftermarket / aftersales service operations, with exposure to master data management, connected/IoT solutions, or field service management.
- Experience with SAP and/or Oracle master data, and exposure to PLM platforms such as Siemens Teamcenter, PTC Windchill, SAP PLM etc.
- Experience with field service management platforms such as IFS, ServiceMax, or Salesforce Field Service.
- Techno-functional experience integrating business processes with underlying technology is preferred.
- Experience working in cross-functional, global teams.
- Project management skills / experience with a focus on Agile methodology.
- Analytical skills, with the ability to use data and metrics to build business cases.
Your experience counts:
- Deep domain expertise in aftersales service operations across industries.
- At least partial consulting experience is a must.
- Exceptionally organized.
- Detail oriented.
- Strong communication skills.
- Proactive and able to work independently.
- Sensitivity and skill at working with different cultures and styles.
- A highly motivated self-starter.
- Engineering background with MBA preferred.
Bengaluru
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.