I&P GN - SC&E – Senior Manager-Service Management -Connected Sevice
We are looking for a high-impact Senior Manager with a strong owner mindset, executive presence, and deep Service Management expertise. The role partners with client and internal leadership to shape and deliver enterprise-scale transformations across aftermarket service strategy, operations, data, digital platforms, AI, connected assets, and service supply chains.
The Senior Manager provides executive-level advisory, leads complex programs and pursuits, develops Managers and broader teams, and helps grow the Service Management business.
Key Responsibilities
- Own and shape complex service-management transformation programs from strategy and value case through operating model, process, data, technology, implementation, and benefits realization.
- Advise senior client executives on service growth, customer experience, asset uptime, cost-to-serve, workforce productivity, working capital, resilience, and digitally enabled operating models.
- Lead multi-workstream and cross-functional teams across service strategy, field service, maintenance, connected assets, warranty, installed base, spare parts, repair, returns, and service supply chain.
- Define transformation roadmaps, enterprise capability architectures, governance, KPI frameworks, investment cases, and phased delivery plans.
- Provide design authority across ERP, EAM, FSM, CRM, PLM, IoT, planning, analytics, digital twin, AI, and control-tower ecosystems, ensuring business outcomes remain central.
- Build trusted client relationships, create executive consensus, navigate ambiguity, and resolve critical delivery, commercial, and stakeholder issues.
- Lead sales origination, qualification, solutioning, RFPs, proposals, estimations, deal shaping, and executive pitches for service-management opportunities.
- Develop market-facing offerings, reusable assets, accelerators, alliance propositions, thought leadership, and industry-specific points of view.
- Lead Managers, Consultants, and Analysts with accountability for staffing, coaching, performance support, capability building, and team engagement.
- Oversee engagement economics, delivery quality, risk, contractual commitments, and value realization while identifying follow-on opportunities.
Professional Experience
- 14+ years of industry and/or consulting experience.
- Substantial leadership experience in aftermarket, aftersales, enterprise asset management, maintenance, or service operations.
- Demonstrated success leading large or strategically important service transformations involving multiple functions, countries, business units, or technology platforms.
Service Management Expertise
- Aftermarket / Aftersales Service Strategy
- Service Operations
- Field Service Management
- Enterprise Asset Management (EAM)
- Maintenance
- Connected Assets
- Warranty
- Installed Base Management
- Spare Parts
- Repair & Returns
- Service Supply Chain
- Customer Experience
- Service Growth & Cost-to-Serve Optimization
Transformation & Technology
- Operating Model Design
- Process Transformation
- Data & Digital Transformation
- ERP
- EAM
- FSM
- CRM
- PLM
- IoT / Connected Assets
- Analytics
- Digital Twin
- Artificial Intelligence (AI)
- Planning
- Control Towers
- Enterprise Capability Architecture
- Governance & KPI Frameworks
Leadership & Consulting
- Executive Advisory
- Program & Portfolio Leadership
- Cross-functional Team Leadership
- Stakeholder Management
- Executive Communication
- Client Relationship Management
- Change & Transformation Leadership
- Coaching & Talent Development
- Team Engagement
- Ambiguity Management
Commercial & Business Development
- Sales Origination
- Opportunity Qualification
- Solutioning
- RFP / Proposal Development
- Deal Shaping
- Estimation
- Executive Pitching
- Offering Development
- Alliance Development
- Thought Leadership
- Value Realization
- Engagement Economics
- Risk & Contract Management
Bengaluru
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