I&P GN - I&E - Comms & Media - Consultant - Process Excellence-PE
Practice: Accenture S&C- GN- Industry & Enterprise – Communications & Media
Career Level: Consultant
Experience: 3-7 yrs
WHAT WE ARE LOOKING FOR:
- AI Transformation Advisory: AI use-case discovery and qualification, AI-ready process design, solution shaping and client workshops
- Communications & Media Process Expertise (AI fluent): Working knowledge of one or more Communications & Media processes/sub-capabilities and their data, such as customer acquisition and care, content lifecycle and monetization, advertising, subscription management, autonomous networks, network/service operations, field operations, digital channels, NextGen/Cloud Native BSS.
- Process Excellence + AI: Process discovery, business process modelling (BPMN), process re-design, analysis and optimization (e.g. O2A, O2C, R2R, service operations).
- Communications & Media Function Transformation: Functional process knowledge in areas such as customer care, B2B sales and marketing, digital channels, content operations, advertising operations, service/network operations, field operations, or shared/enterprise functions
- AI Value Architecture: Value discovery, benefit quantification, business case build and sensitivity analysis
- Communications & Media Data & AI: Data readiness assessment for AI, data product concepts and analysis across customer, network/service, content, audience and advertising data, plus AI adoption support.
- Agentic Enterprise: Agentic use-case identification, copilot and agent workflow mapping, human-in-the-loop design
- Across all: AI Fluency (fundamentals of AI, GenAI, Agentic), requirements definition
GOOD TO HAVE EXPERINCE:
- AI prototyping with GenAI and agent builders
- Process Mining (Celonis/Signavio/Soroco)
- RPA (UiPath/Automation Anywhere)
- Low-Code/No-Code
- SQL and Python basics
- Data visualization and storytelling
- Cloud/data platform exposure and awareness of Communications & Media platforms such as BSS/OSS, CRM, digital experience or content/media platforms
- Prior consulting experience, Communications & Media process expertise, or in-industry operating experience
Bengaluru
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