B2B Customer Support with German
Responsibilities:
Perform and handle outbound or inbound customer and/or client communications
Interact with customers via various methods of communication.
Utilize client’s third parties to provide the entitled service.
Follow detailed instructions as outlined in company documents.
For service level agreement in jeopardy, follow established escalation rules.
Resolve customer complaints and escalations.
Update applicable program database(s) accurately.
Identify and escalate data or program specific issues to appropriate level of management.
May be responsible for multiple programs and working cross-functionally through programs.
Qualifications:
12+ months previous customer service experience within a Contact Center.
Fluency in English.
Fluency in French.
Attention to detail and accuracy.
Strong communication and interpersonal skills.
Results-driver with action orientation.
Education/Certification requirement:
High School Diploma or equivalent.
Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
Career Counselling
Additional paid time off
Flexible benefits
Luxury health & dental insurance
Life insurance
Food vouchers
Fuel card
Multisport card
Employee Assistance Program
Bonuses for special occasions
Options to buy shares
#LI-EU
Sofia
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.