ServiceNow Developer

Position Summary
We are looking for a talented and motivated ServiceNow Developer to join our growing team. The ideal candidate will have strong experience working with the ServiceNow platform and hands-on expertise in at least one ServiceNow module such as ITSM, ITAM, ITOM, CMDB, HRSD, or others. This role will contribute to the enhancement, optimization, and continued expansion of our ServiceNow environment.

Key Responsibilities

• Design, configure, and develop scalable solutions within the ServiceNow platform.
• Collaborate with business and technical stakeholders to gather requirements and translate them into effective technical solutions.
• Customize and extend ServiceNow applications, including but not limited to ITSM, ITAM, ITOM, CMDB, HRSD, or other modules.
• Develop and maintain scripts, workflows, business rules, UI policies, and integrations with external systems.
• Troubleshoot issues, support platform stability, and ensure adherence to development best practices.
• Participate in platform upgrades, testing cycles, and release management activities.
• Support ongoing improvements, innovation, and the strategic growth of the ServiceNow platform.

Certifications

• Certified ServiceNow Administrator (CSA) - Required

Technical Skills

• Minimum of 3 years of hand-on experience as a ServiceNow Developer.
• Hands-on expertise with at least one ServiceNow module (e.g., ITSM, ITAM, ITOM, CMDB, HRSD, or others).
• Strong experience with ServiceNow scripting (JavaScript), workflows, Flow Designer, IntegrationHub, and APIs.
• Understanding of ITIL concepts and their application within ServiceNow.
• Knowledge of Agile methodologies

Soft Skills

• Strong communication and collaboration skills, effective in both technical and non-technical settings.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Analytical and problem-solving mindset, with strong attention to detail.

Preferred Qualifications (Nice to Have)

• Additional ServiceNow certifications (CAD,ITSM, ITAM, ITOM, CMDB, Discovery, etc.).
• Experience in Now Assist/AI Agents

Monterrey

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.