Employee Assistance Officer Manager
Job Summary
Join Accenture's dynamic Global Protection and Security (GP&S) team as the Employee Assistance Officer Senior Manager (India). This position is GP&S’s primary responder for various incidents/emergencies involving individual employees throughout India. These incidents include but are not limited to medical situations, missing persons, workplace violence, traveler security issues, etc. They will be the liaison between GP&S Operation Center (GP&S SOC) and the various key stakeholders in these matters, such as Employee Relations, Human Resources, Workplace, Legal, IT, Travel, etc. As an experienced professional in responding to and handling various personnel crises, they will provide strategic guidance and ensure the proper support teams are informed and engaged in responding to and supporting our employees during emergency situations. By utilizing their expertise to provide strategic guidance, assessing potential risks, and partner with our wider Accenture support team, they will play a key role in assuring the safety of Accenture’s people.
Responsibilities/Accountabilities
- Primary point of contact for individual emergency calls from the GP&S SOC for India. Some of these calls will need to be handled exclusively by GP&S while some other calls may need additional support teams to assist, such as Employee Relations.
- Primary escalation PoC for relevant incidents raised through our partners, such as Employee Relations, Human Resources, or Workplace.
- Develop training plans for GP&S and Accenture partners to ensure collective readiness and clear lines of responsibility when handling relevant crises.
- Lead the Behavioral Threat Assessment Team (BTAT) focusing upon training and operations across India.
- Develop and maintain strategic relationships across Employee Relations, Legal, HR, Workplace, IT, Travel, etc.
- Maintain accurate records (Manual/Tools) to track trends and identify which incidents may require additional support/resources.
- Work directly with GP&S’s Regional Protective Services Managers to ensure they are informed and properly supported for employee crises taking place in their respective regions, especially those that could have broader impact on our facilities’ security posture.
- Ensure GP&S’s guidance and response actions are aligned with Accenture’s Policies.
Here's what you need to have:
- Bachelor’s degree in any stream, Experience in Risk Management + Crisis Management + Organizational Leadership + Behavioral Science, or any other relevant fields.
- Minimum of 5 years’ experience working in emergency response/crisis management, and at least 5 years of working with behavioral threat assessment and management.
- Minimum of 2 years’ experience working directly with corporate support functions such as Human Resources, Legal, Workplace, etc.
- Minimum of 2 years’ experience with Microsoft Office products and programs, including Word, Excel, and PowerPoint.
Preferred Skills
- Excellent organizational, analytical, and communication skills.
- Calmness under pressure and ability to provide clear guidance and direction during stressful situations.
- Rapport and influence building skills.
• Stake Holders management and relationship building.
- Excellent customer service and client-centricity.
- Ability to learn quickly and to multitask; be adaptable and flexible.
- Ability to adhere to timelines and deadlines with effective time management skills.
- Must be able to work with and protect highly confidential information.
- Demonstrated ability to influence cross-functional and cross-regional teams to drive collaboration and strategic outcomes for business.
- Ability to analyze operational data and summarize for leadership to make informed decisions.
- Comfortable with ambiguity with the ability to drive towards clarity for positive impact.
- Language skills preferred.
- APATAP CTM certification, ASIS CPP certification, DHS TERC certification.
Other requirements:
Ability to work non-standard hours, be on call (24X7), including weekends and holidays as required. Ability to travel 20% of the time.
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do and the corresponding experience, provide an unbeatable platform for progressing a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Bengaluru
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