S&C GN - T&O - Change Management – Consultant
Job Description
Job Title - Change Communication - Associate Manager - T&O- (S&C GN)
Management Level: 8- Associate Manager
Location: Gurugram, Bangalore, Mumbai, Pune, Hyderabad, Kolkata and Chennai
Must have skills: Change Communication
Good to have skills: Internal communication OR External communication OR Corporate communication
Experience: Minimum 7 to 10 year(s) of experience is required post Masters/PG
Educational Qualification: Master’s Degree or Post Graduate Diploma in Advertising/Public Relations/Mass Communications from reputed institutes in India Fulltime
Job Summary:
Aligned to the strategic priorities of our clients, we are committed to activating human potential to drive enterprise transformation across industries. At Capability Network, we help clients navigate disruption, accelerate growth, and create value while staying agile in an ever-changing business environment. As a part of our high-impact Talent & Organization / human potential team, you will help drive the following.
Roles & Responsibilities:
Although no two days at Accenture are the same, as a Change Communications Associate Manager in our T&O practice, a typical day might include:
- Discovering stakeholders’ challenges & expectations and define and execute a Communications strategy and plan to support business transformational change programs, in line with the Change approach and strategy.
- Conducting stakeholder engagement sessions across various levels in the client organization to gain buy-in and explain transformation benefits
- Co-creating solutions and conducting stakeholder meetings for comms need analysis
- Creating and implementing robust communications strategies that prepare an organization to put new business processes into practice
- Assisting clients in developing their change communications capability and becoming more agile businesses
- Planning and executing end-to-end Communication Campaigns involving strategic design, content writing, creative media development and communications measurement
- Strategizing and supporting Change Branding and Communications interventions for different stakeholder segments using multiple communication channels and platforms
- Leveraging social and digital technologies in change management and communications - Developing and executing social and digital communication strategies, managing employee communities, curating content and narratives to engage diverse stakeholder groups
- Guiding and working closely with a team of Graphic Designers to develop engaging communications for different media platforms
- Applying and implementing Communications Analytics in day-to-day project work – measurement of campaigns using digital tools, apps etc.
- Coaching and mentoring junior team members to develop next gen comms thought leadership assets etc.
- Innovating and contributing to thought leadership in new areas like Social Listening, Cyber Security, Intelligent Automation etc.
- Leading or contributing to practice-building efforts such as recruiting, training and capability development
- Supporting a team of Solution Architects from various markets to help identify the right solution for comms for clients, within larger transformation opportunities
- Working across a dynamic, international team where English is the common language
- Collaborating with the best and brightest minds in the industry
- Includes some travel for client projects etc.
Professional & Technical Skills:
- MBA (Optional/Good to have)
- Master’s Degree or Post Graduate Diploma in Advertising/Public Relations/Mass Communications from reputed institutes in India.
- 7 to 10 years of relevant communications experience in Internal Communications/Marketing Communications/Digital Communications/Corporate Communications/Public Relations/change management-related communications programs for leading global organizations.
- Experience of working in Global consulting firms in client facing comms and strategy roles
- Ability to effectively manage senior stakeholders/clients in a multi-cultural and global environment
- Experience of working in planning and executing complex communication interventions in a multicultural global environment: Change Comms Strategy & Initiatives, Engagement, Culture, Leadership Communication, Corporate Rebranding etc.
- Should understand planning, executing and measuring social and digital media campaigns for internal (Yammer, JIVE, Salesforce etc.) and external (Facebook, Twitter, YouTube, Instagram) platforms
- Should have worked closely with a team of Graphic Designers to create media/creatives for print, web, social and digital platforms
- Ability to understand the business of any given enterprise and articulate the business value of recommendations/plans/strategies
- Experience of working on ERP implementations, enterprise wide technology transformations, cloud-based implementations, Intelligent Automation implementations, Shared Service setups and Cyber Security education and awareness programs will be a bonus.
- Foreign language capabilities (e.g. Arabic, Japanese, French) will be an added advantage
Additional Information:
- Excellent communication skills with strong written and verbal English.
- Strategic mindset
- Experience in internal/external communications with some exposure to Change/Transformation communications is a plus
- Experience of Social and Digital communications
- Natural leader; easily establishes relationships with clients and colleagues
- Team Player; enjoys the intellectual stimulation of collaborating with colleagues around the world
- Determined; appreciates a challenge and overcoming obstacles to achieve results
- Digitally savvy; continuous learner
- A transparent career path
- A supportive culture that is serious about training, coaching and continuous learning
- A global network where only state-of-the-art tools and technologies will do
- A bighearted environment with opportunities to give back to our local communities
Experience: Minimum 7 to 10 year(s) of experience is required post Masters/PG
Educational Qualification: Master’s Degree or Post Graduate Diploma in
Kolkata
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