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Workplace Service Delivery Associate - CRM_Service Desk

multiple locations +view all Job No. r00196408 Full-time
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Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

Job Description

Job Description

Key accountabilities:

  • Respond to inquiries and/or process requests via calls, emails, tickets according to established processes and policies. Process transactions / operational requests in workplace service or finance / tools domain
  • Experience working in workplace related tools or process is an added advantage.
  • Demonstrated, well-developed verbal and written communication skills;  Customer-oriented; seeks solutions that will provide value to end-user.
  • Raise or escalate cases that do not have or do not fit yet in existing practice and process documentation.
  • Document transactions according to established process documentation and/or as required based on business requirement.  Enhance and improve operational workflow and performance.
  • Validate and process transactions based on various sources, such as but not limited to, service request tickets, trackers/tools, invoices, transaction receipts or documentation.
  • Resolve discrepancies and/or disputes according to established processes and policies.
  • Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc.
  • Actively participate in all process improvements stages: conceptualization, implementation, and continuous process improvements.
  • Learns new applications, technologies, and skills through intensive hands-on experience.


Job Qualifications

Skills and Experience:

  • Graduate or equivalent. 2-4 years’ experience in years shared service / processing experience or workforce management or related domains.
  • Knowledge of space utilization and facilities management.
  • Possess excellent communication skills, both written and verbal
  • Maintain a focus on Customer service.
  • MS Excel skills


Bengaluru, Mumbai, Pune

Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

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