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GN - SONG - MT - Loyalty - Senior Manager

multiple locations +view all Job No. r00195889 Full-time
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Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

Job Description

The Customer, Sales & Service Practice | Loyalty

Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.

Practice: Customer Sales & Service I Areas of Work: Loyalty | Level: Senior Manager | Location: Delhi, Mumbai, Bangalore, Hyderabad| Years of Exp: 11+ Years with at least 8+ years of relevant experience

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Customer, Sales & Service practice.

The Practice – A Brief Sketch

The Customer Sales & Service Consulting practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy,  thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team, you will drive the following
 

  • Develop enterprise loyalty strategy:  Development of loyalty economics models to drive loyalty investments and designing loyalty program construct (earn-burn strategies, benefits, experiences)
  • Design interventions to improve customer satisfaction: Drive customer engagement and support the development of platform technologies to drive loyalty implementation
  • Develop metrics / scorecard to gauge efficacy of loyalty / membership programs: Conceptualizing and implementing revenue generation programs specifically for loyalty members (cross sell / up sell / tier movement)
  • Operationalize loyalty program processes / setting up loyalty operating model: Onboarding partners to supplement loyalty program benefits / increase customer engagement
  • Conceptualize and implement revenue generation programs specifically for loyalty members (cross sell / up sell / tier movement)  to retain / increase average revenue per customer
  • Plan, direct and coordinate marketing activities: Work on campaigns to support the designed interventions

Bring your best skills forward to excel at the role:

  • Work closely with clients to ideate, develop and revamp loyalty programs: Work on retention strategies with a deep understanding on the capabilities needed to build and run a Loyalty program
  • Strong analytical skills to help drive results-oriented decisions using data
  • Work across metrics to measure loyalty program performance: Co-ordinate with the Global Network and the Market Unit leadership to support business development and thought leadership in the Loyalty space.
  • Communication and Presentation Skills to share the perfect pitch with key stakeholders
  • Client handling skills to develop, manage and deepen relationships with key stakeholders
  • Team building skills to collaborate, work and motivate teams with diverse skills and experience to achieve goals
  • Leadership skills along with strong communication, problem solving, organizational and delegation skills to nurture and inspire team members

Read about us.

Qualifications

Your experience counts!

  • MBA from a tier 1 institute
  • Overall experience of 11+ years with at least 8+ years of experience in designing / managing Loyalty programs
  • Hands-on experience and understanding of Loyalty tools / platforms
  • Experience in managing loyalty programs in Banking / Retail / Fuel Retail industries (preferred, not mandatory)
  • Working with middle to senior management levels within existing organization / client organizations and
  • Strong experience in shaping and driving engagements and ability to lead project teams

What’s in it for you?

  • An opportunity to work on transformative projects with key G2000 clients
  • Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
  • Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
  • Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
  • Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Accenture Strategy & Consulting:

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. 

At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

Locations

Bengaluru, Gurgaon, Mumbai, Pune

Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

What people are saying about us

"Best Company to work with"

Current Employee - Software Test Engineer in Bangalore

 

Pros: best work place, flexible timing, work from home

Cons: Work life balance depends upon the project. Full Review

 

MORE ACCENTURE INDIA RATINGS & REVIEWS

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