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Workplace Service Delivery Associate - CRM_Service Desk

multiple locations +view all Job No. r00195703 Full-time
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Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

Job Description

* Job Description            Key accountabilities:

•            Respond to inquiries and/or process requests via calls, emails, tickets according to established processes and policies. Process transactions / operational requests in workplace service or finance / tools domain

•            Experience working in workplace related tools or process is an added advantage.

•            Demonstrated, well-developed verbal and written communication skills;  Customer-oriented; seeks solutions that will provide value to end-user.

•            Raise or escalate cases that do not have or do not fit yet in existing practice and process documentation.

•            Document transactions according to established process documentation and/or as required based on business requirement.  Enhance and improve operational workflow and performance.

•            Validate and process transactions based on various sources, such as but not limited to, service request tickets, trackers/tools, invoices, transaction receipts or documentation.

•            Resolve discrepancies and/or disputes according to established processes and policies.

•            Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc.

•            Actively participate in all process improvements stages: conceptualization, implementation, and continuous process improvements.

•            Learns new applications, technologies, and skills through intensive hands-on experience.

* Work Shift       Must be flexible to support US and Europe working hours

Ability to work effectively in a virtual and global environment

Required Skills

Can be found in Workday

              •            Excellent communication skills and ability to lead conversations with stakeholders.

•            Experience working in workplace related tools or process is an added advantage.

•            Process Improvement/Innovation           

Optional Skills   

•            Customer Service

•            Escalations Management

•            Workplace Services Management

Education           •            Graduate or equivalent. 2-4 years’ experience in years   shared service / processing experience or workforce management or related domains

Language           

Certifications     Customer Services / Workplace Services Management certifications 

Work Experience            

* Experience Level          •            Graduate or equivalent. 2-4 years’ experience in years    shared service / processing experience or workforce management or related domains

Qualifications

* Job Qualifications       

Qualifications:

Skills and Experience:

•            Graduate or equivalent. 2-4 years’ experience in years shared service / processing experience or workforce management or related domains.

•            Knowledge of space utilization and facilities management.

•            Possess excellent communication skills, both written and verbal

•            Maintain a focus on Customer service.

•            MS Excel skills

Locations

Bengaluru, Mumbai, Pune

Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

What people are saying about us

"Best Company to work with"

Current Employee - Software Test Engineer in Bangalore

 

Pros: best work place, flexible timing, work from home

Cons: Work life balance depends upon the project. Full Review

 

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