Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : EMT Technical Design & Architecture
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the application or system. This role requires a strong commitment to maintaining high-quality service by effectively communicating with stakeholders and ensuring the smooth operation of advanced systems. The practitioner carefully identifies client issues, interprets their needs, and designs appropriate solutions by leveraging an in-depth understanding of the product. The position demands attentiveness to detail and a proactive approach to problem resolution, fostering a reliable and efficient environment for all users.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline communication channels between clients and technical teams to enhance service delivery.
- Mentor junior team members to support their professional growth and improve overall team performance.
- Coordinate cross-functional collaboration to ensure alignment on project goals and timely resolution of issues.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in EMT Technical Design & Architecture.
- Strong analytical skills to assess complex technical issues and develop effective solutions.
- Excellent problem-solving abilities with a focus on system reliability and client satisfaction.
- Ability to interpret technical documentation and translate client requirements into actionable plans.
- Experience in managing and supporting enterprise-level applications and infrastructure.
- Effective communication skills to facilitate collaboration across diverse teams and stakeholders.
Additional Information:
- The candidate should have minimum 12 years of experience in EMT Technical Design & Architecture.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
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