Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and reliability of the systems. The engineer works with various tools, application programming interfaces, and low-code platforms to deliver solutions that maintain compatibility and optimal performance across environments. Collaboration with different teams to align technical solutions with organizational goals is a key aspect of daily activities, ensuring seamless operation and continuous improvement of the applications.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify and mitigate risks impacting system reliability and performance.
- Foster a culture of continuous improvement by mentoring team members and promoting best practices in site reliability.
- Coordinate cross-functional communication to ensure alignment on project goals and deliverables.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Site Reliability Engineering.
- Experience with incident management and root cause analysis to maintain high system availability.
- Strong knowledge of automation tools and scripting to streamline operational tasks.
- Ability to monitor system health and performance metrics to proactively address potential issues.
- Familiarity with cloud infrastructure and deployment models to support scalable application environments.
- Competence in troubleshooting complex technical problems and implementing effective solutions.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Site Reliability Engineering.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
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