Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : DevOps
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, we are looking for experienced Nagios XI & Log Server Administrator with 4–5 years of hands-on experience in monitoring, troubleshooting, configuration, and upgrades. The candidate should have strong practical knowledge of Nagios XI, Nagios Log Server, Linux, monitoring configuration, integrations, plugin development, and customization.
Roles & Responsibilities:
- Administer, configure, and maintain Nagios XI and Nagios Log Server environments.
- Configure and manage monitoring for servers, applications, databases, network devices, services, URLs, processes, and other infrastructure components.
- Configure hosts, services, host groups, service groups, contacts, contact groups, notifications, dependencies, and monitoring templates.
- Configure and troubleshoot Nagios agents and monitoring protocols, including NCPA, SNMP, SSH, and other relevant methods.
- Develop, configure, and maintain custom Nagios plugins and checks based on monitoring requirements.
- Customize existing monitoring plugins, commands, thresholds, alerts, and service checks.
- Troubleshoot monitoring failures, false alerts, performance issues, and communication problems between Nagios and monitored systems.
- Perform Nagios XI and Nagios Log Server upgrades, patching, configuration changes, and maintenance.
- Configure and manage Nagios Log Server for centralized log collection, parsing, searching, dashboards, alerts, and reporting.
- Troubleshoot log collection, ingestion, parsing, indexing, and alerting issues.
- Configure dashboards, reports, notifications, and monitoring views according to operational requirements.
- Analyze system and application logs to identify and troubleshoot incidents.
- Automate repetitive monitoring and administrative tasks using Shell scripting or other scripting languages.
- Integrate Nagios with external tools, applications, ticketing systems, APIs, or notification platforms where required.
- Maintain monitoring documentation, configuration standards, operational procedures, and troubleshooting guides.
- Participate in incident management, root-cause analysis, and preventive actions.
- Coordinate with infrastructure, application, network, and database teams to implement monitoring requirements.
Professional & Technical Skills:
- 4–5 years of experience in Nagios administration/monitoring.
-
- Strong hands-on experience with Nagios XI and Nagios Log Server.
- Good working knowledge of Linux/Unix administration.
- Experience configuring different types of monitoring and alerting.
- Experience writing and customizing Nagios plugins.
- Good understanding of Nagios configuration files, commands, services, templates, macros, and thresholds.
- Experience with NCPA, SNMP, SSH and similar monitoring mechanisms.
- Knowledge of Shell/Bash scripting and automation.
- Experience troubleshooting monitoring and alerting issues.
- Experience performing upgrades, migrations, patching, and configuration changes in Nagios environments.
- Knowledge of centralized logging and log analysis.
- Understanding of basic networking concepts such as TCP/IP, DNS, ports, connectivity, and firewalls.
- Ability to analyze logs and troubleshoot issues independently.
- Good to have experience in Ansible Tower, Gitlab and Python
Additional Information:
- The candidate should have minimum 4 years of experience in DevOps.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.