Custom Software Engineering Lead
Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Custom Software Engineering Lead, a typical day involves overseeing the technical vision and architectural framework of bespoke software projects, with a strong focus on ServiceNow, Virtual Agent, and Agentic AI capabilities. This role requires guiding teams through the entire lifecycle of solution design, development, implementation, and continuous improvement, ensuring that development practices meet organizational goals.
Roles and Responsibilities:
-Act as an SME and provide technical leadership while collaborating with and managing the development team.
-Drive technical decisions related to ServiceNow application architecture, Virtual Agent, AI, and Agentic AI solutions.
-Engage with multiple teams and contribute to key technical and architectural decisions.
-Provide solutions to complex technical problems for the immediate team and across multiple teams.
-Lead the planning, design, development, and execution of ServiceNow solutions to meet project timelines and quality standards.
-Design and implement ServiceNow Virtual Agent experiences, conversational workflows, topics, and integrations to improve user self-service and automation.
-Facilitate effective communication between technical teams, business stakeholders, architects, and product owners to align technical efforts with business requirements.
-Evaluate emerging ServiceNow AI capabilities and recommend appropriate use cases for enterprise
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow. , ServiceNow Virtual Agent.
- Strong expertise in designing scalable and maintainable software architectures within the ServiceNow platform.
- Experience in managing and leading development teams through complex project deliveries.
- Ability to implement best practices for code quality, performance optimization, and security compliance.
- Skilled in integrating ServiceNow solutions with other enterprise systems and third-party applications.
- Competence in troubleshooting and resolving technical challenges in a timely manner.
Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
Hyderabad
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.