Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, the engineer will have to act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:
1. Provide L2/L3 support for day-to-day operational incidents.
2. Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues Troubleshooting Network-security issues.
3. Understanding of DC Infrastructure, architecture and concepts needed to support day-to-day operations.
4. Taking care of change requests, service requests and incidents through tickets.
5. Configuration and troubleshooting of Checkpoint firewall issues.
6. Configure and troubleshooting foundational data and control Policies, Application Profiles in Cisco ACI.
7. Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA.
8. Attending all internal and client calls.
9. Strong hands-on experience in WAN, LAN, Firewall, F5 Load balancers.
10. Understanding of 24x7 mission critical enterprise applications and the impact of service disruption on a company s bottom line.
11. Strong interpersonal and communication skills. Good analytical and troubleshooting skills Should be keen to learn NEW strategic technologies.
12. Ready to work 24*5 (weekend on call) support.
Professional & Technical Skills:
1. Must Have Skills: Checkpoint/Cisco-ACI/F5 Load balancer.
2. Good To Have Skills: Zscaler, firewall, cloud, Routing and Switching.
3. At least 6 - 8 years experience on Checkpoint Firewall.
4. In-depth working experience in managing DC Infrastructure.
5. Good to have working experience in managing F5 Load balancers and NSX-T.
6. Strong knowledge of networking and security fundamentals like TCP/IP, LAN, WAN, ACLs SSL, NAT, S2S VPN, TLS, DNS, DHCP, certificate and encryption.
7. Knowledge of routing protocols like BGP, OSPF and EIGRP.
8. Experience with Wireshark packet analyzers
Additional Information:
1. Good Communication skills.
2. Ability to work independently and as a member of a team
3. Service Operations Delivery experience
4. The candidate should have minimum 4 years of experience in Enterprise Network Operations.
5. This position is based at our Bengaluru office.
6. A 15 years full time education is required.
Bengaluru
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