Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Dynatrace Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the application or system. This role focuses on maintaining high standards of quality and reliability by effectively communicating with clients and internal teams. The practitioner dedicates time to understanding client issues thoroughly, ensuring that problems are clearly identified and addressed. They work diligently to design and implement solutions that uphold the performance and stability of world-class systems, fostering a seamless operational environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to ensure timely resolution of complex issues.
- Mentor junior team members to enhance their technical and problem-solving capabilities.
- Continuously monitor system performance and recommend improvements to optimize operations.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Dynatrace Administration.
- Strong knowledge of application performance monitoring and management.
- Experience in troubleshooting and resolving system and application issues.
- Ability to analyze system logs and metrics to identify root causes.
- Familiarity with integration of monitoring tools within IT infrastructure.
- Skilled in collaborating with cross-functional teams to implement technical solutions.
Additional Information:
- The candidate should have minimum 5 years of experience in Dynatrace Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.