Custom Software Engineering Lead
Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Role Overview
-ServiceNow Developer with Contract Lifecycle Management (CLM) as the primary skill, supporting the ServiceNow implementation by designing and building contract, agreement and entitlement capabilities, with working knowledge of CSM, integrations and platform automation as secondary skills.
Primary Responsibilities – CLM
-Design, develop and configure ServiceNow Contract Lifecycle Management (CLM) solutions end to end.
-Build and extend Sales Agreements, Service Contracts, Entitlements, terms, clauses and contract templates.
-Configure contract authoring, negotiation, approval, renewal, amendment and expiry lifecycles and associated workflows.
-Model commercial constructs such as pricing terms, discounts, commitments and entitlement consumption.
-Align CLM objects to the product model and account model so contracts drive correct downstream fulfilment.
-Develop scripts, business rules, script includes, ACLs and scoped applications following CLM best practices.
-Support contract data migration, environment setup, update set / pipeline deployment and release activities.
-Triage CLM defects, perform root-cause analysis and support SIT, UAT and hypercare.
Secondary Responsibilities
-Support Customer Service Management (CSM) configuration – case management, account and product model, agent and portal experiences – where contracts and entitlements are consumed.
Build integrations using IntegrationHub and TMF APIs to CRM, billing, CPQ and order management systems.
-Implement automation with Flow Designer, Playbooks and Now Assist (AI capabilities).
Support CPQ-related journeys, Quote-to-Order and Order Management processes.
-Apply a sound understanding of Order Management (OMT/SOMT) – order capture, decomposition and orchestration – treated as a secondary skill alongside CSM.
Mandatory Skills
-Strong hands-on CLM development and configuration experience on the ServiceNow platform.
In-depth knowledge of Sales Agreements, Service Contracts, Entitlements and contract lifecycle workflows.
-JavaScript, Glide APIs, scripting and scoped application development.
Working knowledge of CSM and OMT/SOMT data concepts, product model and account model.
IntegrationHub / REST / SOAP integrations and Flow Designer automation.
-Knowledge of the Configure Price Quote (CPQ) concept.
Preferred Skills
-Telecommunications industry experience and telecom product catalog management.
-Hands-on exposure to OMT/SOMT order orchestration and Quote-to-Order processes.
-Experience integrating Logik CPQ with ServiceNow ATF automated testing.
Certifications
-Mandatory: ServiceNow CSA, CIS-CSM
-Preferred: ServiceNow CAD, SOMT Accreditation, other relevant ServiceNow implementation certifications
Bengaluru
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.