Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : VMware Workspace ONE
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are seeking a Senior Workspace ONE Technology Support Lead to own technical support operations, lead L2/L3 escalation teams, and maintain production health across a global endpoint fleet (iOS, Android, Windows, macOS, and rugged hardware). This role bridges hands-on L3 technical support, OEM vendor oversight, operational governance, and team leadership.
Roles & Responsibilities:
- Lead the daily operations of the Workspace ONE engineering/support team. Oversee incident response, operational SLAs, health checks, and change management workflows for UEM and Access environments.
Serve as the final escalation point for critical incidents involving device enrollment failures, app delivery, SCEP/PKI certificates, and Identity/SSO integrations (Okta, Azure AD/Entra ID, Ping).
Direct the staging, enrollment, and provisioning strategy for frontline rugged devices manage key technical relationships with hardware vendors such as Zebra and Honeywell for firmware, OEMConfig, and hardware-level support.
Maintain core integration components, including AirWatch Cloud Connector (ACC), Workspace ONE Tunnel, Content Gateway, and Secure Email Gateway (SEG), ensuring high availability and multi-region connectivity.
Drive operational efficiency through PowerShell, REST API, and JSON automation for bulk management, self-healing remediation, and reporting via Workspace ONE Intelligence.
Professional & Technical Skills:
- 8+ years in Unified Endpoint Management (UEM/MDM) with expertise in Omnissa Workspace ONE, including 2+ years leading technical teams or support workstreams.
Strong operational command of Workspace ONE core architecture, AD/LDAP sync, PKI/certificate delivery, and modern authentication protocols (SAML, OAuth, OIDC).
Proven experience coordinating with OEM hardware vendors, managing enterprise service desks, and leading cross-functional IT teams during major incidents.
Hands-on proficiency with PowerShell and REST APIs, along with strong networking fundamentals (DNS, load balancing, reverse proxies, SSL/TLS).
Additional Information:
- The candidate should have minimum 7.5 years of experience in VMware Workspace ONE.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.