Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Master Data Governance MDG Tool
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain system stability and performance. The position demands continuous monitoring, collaboration with different teams, and ensuring that critical business operations run smoothly without disruption. The engineer plays a vital role in supporting the overall health of the software environment by addressing problems efficiently and effectively.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business needs.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Continuously improve support processes to increase efficiency and reduce downtime.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP Master Data Governance MDG Tool.
- Strong knowledge of data governance principles and master data management processes.
- Experience in troubleshooting and resolving issues within SAP MDG environments.
- Ability to analyze complex system interactions and identify root causes of problems.
- Familiarity with integration points between SAP MDG and other enterprise systems.
- Excellent communication skills to effectively collaborate with cross-functional teams.
Additional Information:
- The candidate should have minimum 5 years of experience in SAP Master Data Governance MDG Tool.
- This position is based at our BDC14A - STPI office.
- A 15 years full time education is required.
Bengaluru
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