Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Unified Communication and Collaboration Implementation
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
Senior technical authority defining architecture, engineering standards, and technology roadmap for enterprise Messaging & Collaboration platforms. Acts as trusted advisors to clients, stakeholders, and executive leadership — designing secure, scalable, and highly available Microsoft 365 collaboration services across hybrid and cloud environments.
Roles & Responsibilities:
-Define enterprise M&C architecture, roadmaps & reference designs
-Lead Exchange Online, Hybrid Exchange, Teams & OneDrive platforms
-Build PowerShell frameworks leverage Power Automate, Graph API & Power BI
-Own P1/P2 incidents, Major Incident bridges, RCA & Problem Management
-Define standards, runbooks, dashboards & ITIL-aligned CSI initiatives
-Trusted advisor support presales, workshops & executive-level briefings
Professional & Technical Skills:
-Exchange Online, Exchange On-Prem/Hybrid, Teams, Teams Rooms, OneDrive
-Entra ID, Active Directory, Azure AD Connect, Conditional Access, MFA, SSO
-Advanced PowerShell, Power Automate, Power BI, Graph API
Windows Server, DNS, DHCP, PKI, TCP/IP, Load Balancing, Authentication
-Transport Rules, Email Security, Collaboration Governance, M365 Licensing
-ITIL v4 — Incident, Problem, Change & Major Incident Management
Additional Information:
QUALIFICATIONS
12–18+ years IT infrastructure experience
8+ years in Messaging & Collaboration engineering
Bachelors in CS, IT, Engineering, or related field
Enterprise-scale Microsoft 365 & Exchange Environments
Complex hybrid deployments, global enterprise scale
PREFERRED CERTIFICATIONS
M365 Enterprise Administrator Expert
Messaging Administrator Associate
Azure Admin / Azure Solutions Architect Expert
Power Platform (Power Automate / Power BI), ITIL v4
INNOVATION FOCUS
Microsoft 365 Copilot & AI-powered collaboration
Intelligent meeting experiences & Teams Premium
Teams Phone evolution & advanced Rooms management
Digital Employee Experience (DEX) & self-healing
KEY KPIs
Platform availability & Teams/Exchange reliability
MTTR & reduction in recurring incidents
Automation hours saved & governance compliance
CSAT / Experience Level Agreements (XLAs)
- A 15 years full time education is required.
Bengaluru
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