Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Tagetik Planning Budgeting and Forecasting
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and collaboration with different teams to maintain system reliability and performance, contributing significantly to business continuity and user satisfaction.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues efficiently.
- Document and communicate findings and resolutions clearly to support knowledge sharing within the team.
- Assist junior team members by providing guidance and support to enhance their technical capabilities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Tagetik Planning Budgeting and Forecasting.
- Strong analytical and problem-solving skills to diagnose and resolve software issues effectively.
- Experience with system monitoring and incident management tools to ensure timely detection of problems.
- Ability to work with multiple stakeholders to understand business requirements and translate them into technical solutions.
- Excellent communication skills to articulate technical information clearly to both technical and non-technical audiences.
Additional Information:
- The candidate should have minimum 3 years of experience in Tagetik Planning Budgeting and Forecasting.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
Hyderabad
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