Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : Incident Management, Problem Management, Change Management
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and analyzing various components of essential business systems. The role requires identifying issues swiftly and providing effective solutions to maintain seamless operations. Collaboration with different teams and continuous engagement in problem-solving activities are integral parts of the daily routine, ensuring the stability and reliability of critical infrastructure services.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to enhance system performance and reliability.
- Mentor junior team members to support their professional growth and development.
- Facilitate communication between stakeholders to ensure alignment on project goals and issue resolution.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Infrastructure Service Management.
- Good To Have Skills: Change Management, Incident Management, Problem Management.
- Strong knowledge of infrastructure monitoring tools and techniques to detect and resolve system issues.
- Experience in managing service requests and maintaining service level agreements effectively.
- Ability to analyze complex system interactions and troubleshoot multi-layered technical problems.
- Familiarity with IT service management frameworks and best practices to support continuous improvement.
Additional Information:
- The candidate should have minimum 8 years of experience in Infrastructure Service Management.
- This position is based at our PDC3C - SEZ location.
- A 15 years full time education is required.
Pune
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.