Solution Architect
Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education
Job Summary
We are seeking an experienced ServiceNow AI Architect to lead the design, architecture, and implementation of AI-powered solutions on the ServiceNow platform. The ideal candidate will have expertise in ServiceNow AI capabilities, enterprise architecture, workflow automation, and AI governance. This role involves defining AI strategy, integrating AI technologies, and enabling intelligent automation to improve business processes and user experiences.
Key Responsibilities
Define the AI strategy and roadmap for the ServiceNow platform aligned with business objectives.
Design and architect AI-powered solutions using ServiceNow AI capabilities, including:
Now Assist
Predictive Intelligence
Virtual Agent
AI Search
Document Intelligence
Generative AI integrations
Lead end-to-end architecture for AI-enabled workflows across ITSM, ITOM, HRSD, CSM, SPM, and SecOps.
Design integrations between ServiceNow and enterprise AI/LLM platforms (e.g., Azure OpenAI, OpenAI, Google Vertex AI, Amazon Bedrock).
Establish AI governance, security, compliance, and responsible AI best practices.
Collaborate with enterprise architects, business stakeholders, and development teams to define AI use cases and solution designs.
Develop scalable and secure AI architecture patterns for enterprise implementations.
Guide development teams on ServiceNow best practices, performance optimization, and AI solution implementation.
Conduct architecture reviews, technical assessments, and solution design workshops.
Evaluate emerging AI technologies and recommend adoption strategies.
Support platform upgrades and adoption of new AI capabilities released by ServiceNow.
Mentor architects, developers, and administrators on AI architecture and platform capabilities.
Required Skills
8–15+ years of experience in ServiceNow architecture, implementation, or consulting.
Strong expertise in ServiceNow platform architecture and application development.
Hands-on experience with:
Now Assist
Predictive Intelligence
Virtual Agent
AI Search
Flow Designer
IntegrationHub
Service Catalog
CMDB
CSDM
Strong knowledge of Generative AI, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), prompt engineering, and AI orchestration.
Experience integrating ServiceNow with enterprise AI platforms and REST APIs.
Strong understanding of JavaScript, ServiceNow scripting, and platform APIs.
Experience designing enterprise-scale workflows and automation solutions.
Knowledge of ITIL processes and enterprise service management.
Strong architecture documentation and solution design skills.
Preferred Skills
Experience with AI governance, model lifecycle management, and responsible AI frameworks.
Knowledge of vector databases, embeddings, and semantic search concepts.
Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
Familiarity with Kubernetes, Docker, CI/CD, and DevOps practices.
Experience with enterprise integration patterns and API management.
Understanding of security frameworks and compliance standards (e.g., ISO 27001, SOC 2, GDPR, HIPAA).
Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Master's degree is a plus.
Preferred Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (CIS–ITSM or other relevant CIS certifications)
ServiceNow Certified Technical Architect (CTA) – Highly Preferred
ServiceNow Micro-Certifications in AI, Now Assist, or related areas
ITIL Foundation Certification
Cloud certifications (AWS, Microsoft Azure, or Google Cloud) are a plus
Desired Competencies
Enterprise architecture and solution design expertise.
Strong leadership, mentoring, and stakeholder management skills.
Excellent communication and presentation abilities.
Strategic thinking with the ability to translate business needs into AI-driven solutions.
Strong analytical, problem-solving, and decision-making skills.
Nice to Have
Experience delivering enterprise AI transformation initiatives on the ServiceNow platform.
Experience with Agentic AI, AI agents, and workflow orchestration.
Knowledge of enterprise data governance and AI security best practices.
Experience with Agile, Scrum, and SAFe methodologies.
Exposure to enterprise platforms such as SAP, Salesforce, Microsoft 365, Workday, Jira, and Azure Active Directory.
Additional Information:
- The candidate should have minimum 15 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
Hyderabad
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.