Business Process Architect
Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Business Process Architect, a typical day involves analyzing and designing innovative business processes to develop comprehensive documentation that supports the implementation of new processes and technologies. This role requires close collaboration with business stakeholders to define product requirements and use cases that align with process and functional needs. The position also includes engaging in user and task analysis to accurately represent business demands, ensuring that solutions are well-informed and effectively address organizational objectives. The role is dynamic and involves continuous interaction with various teams to facilitate seamless process integration and improvement.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to identify process inefficiencies and recommend improvements that enhance overall business performance.
- Facilitate communication between technical teams and business units to ensure alignment and clarity in process implementation.
- Support junior team members by providing guidance and fostering a collaborative environment to encourage professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
- Strong knowledge of IT service management principles and best practices.
- Experience in process mapping and documentation to support technology implementations.
- Ability to analyze complex business requirements and translate them into functional specifications.
- Excellent problem-solving skills with a focus on cross-team collaboration and solution delivery.
- Familiarity with user and task analysis methodologies to capture business needs effectively.
Additional Information:
- The candidate should have minimum 7 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our BDC6F - SEZ office.
- A 15 years full time education is required.
Bengaluru
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