Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : OpenText Documentum
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and resolutions to support knowledge sharing and continuous improvement.
- Assist in the implementation of system updates and enhancements to improve overall functionality.
- Support junior team members by sharing expertise and providing guidance when needed.
Professional & Technical Skills:
- Must Have Skills: Proficiency in OpenText Documentum.
- Strong problem-solving skills with the ability to analyze and resolve software issues effectively.
- Experience in monitoring and maintaining enterprise content management systems.
- Familiarity with system integration and troubleshooting within multi-component environments.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
Documentum with Java Skills Experience as below,
- Contribute in Documentum product deployments, upgrades etc.
- Support during application custom codes & patch deployments & application validations
- Support during server infrastructure upgrades, maintenance & scheduled downtime activities.
- Involve & Coordinate with different teams for resolution of issues. Handling P1/P2 tickets
- Performs Documentum products systems administration tasks for Content Server, D2, Webtop, Content Transformation Services, xPlore, DFS etc.
- Knowledge of service now,AKS,Unix/Linux/Windows and cloud-based technology
- Ability to work with stakeholders/vendor on issues and drive it to resolution
- Independent with strong analytical, interpersonal communication skills
Additional Information:
- The candidate should have minimum 2 years of experience in OpenText Documentum.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.