Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Salesforce Development
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
Dynamic and innovative organization dedicated to leveraging technology to drive business success. We are seeking a skilled Technology Administrator to join our team and ensure the smooth operation of Customer Success and Customer Experience motions.
The primary technology that the Technology Administrators will be responsible for, in the short-term is Gainsight. This role will be responsible for managing and configuring the Gainsight platform to support our customer success and customer experience strategies.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Gainsight Administration: Configure and maintain the Gainsight platform based on established requirements, including setting up workflows, surveys, business rules, and processes as directed by leadership or cross-functional teams.
Feature Implementation: Execute the rollout of new Gainsight features, modules, and integrations as defined by business needs and under the guidance of senior staff or technology leads.
Data Integration Support: Ensure Gainsight s ongoing integration with other systems (such as CRM and support tools) to maintain data accuracy and consistency, troubleshooting integration issues as they arise.
Reporting and Dashboard Maintenance: Build and update reports and dashboards in Gainsight to deliver accurate insights into customer health and success metrics, responding to requests from business stakeholders.
User Assistance: Provide day-to-day support and training to Gainsight users, promptly addressing system issues, questions, or access needs.
Process Execution: Assist in implementing customer success processes and best practices within Gainsight, ensuring process adherence and identifying practical improvements for efficiency.
Documentation Management: Update and maintain thorough documentation of Gainsight configurations, processes, integrations, and procedures for reference and compliance.
Team Collaboration: Collaborate with cross-functional teams to execute technology tasks and projects, ensuring alignment with documented requirements and timelines.
KNOWLEDGE, SKILLS AND ABILITIES:
Education: Bachelor's degree in Information Technology, Business Administration, or related field.
Experience: Minimum of 8 years of experience in a technical role.
Skills:
o Excellent problem-solving and troubleshooting abilities.
o Effective communication and training skills.
o Ability to work collaboratively with cross-functional teams.
o Ability to thrive in a dynamically changing work environment.
o Ability to work effectively both independently and as part of a team.
o Ability to develop lasting partnerships with internal and external business partners.
o Strong project management skills, attention to detail, and organization.
o Intellectual curiosity and the desire to build new skillsets.
o Confident communication skills and inclination to build collaborative working relationships with executives across the firm.
o Action orientation, willingness to take the initiative, and a desire to roll-up sleeves and dig into the depths of the business.
o A commitment to constant self-improvement and a willingness to be coached.
o Grace under pressure and a positive attitude.
o Contribute to a positive team culture that values high performance, transparency, and work-life integration.
Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don t spend hours when minutes are enough.
Work with Purpose - Exhibit a We Can mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you re unsure, ask. Demonstrate unwavering support for decisions.
COMMENTS:
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.
Hyderabad
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