Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Robotic Process Automation Advanced
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will accurately identify client issues and leverage your in-depth product knowledge to design effective resolutions, ensuring a high standard of quality in all interactions.
Roles & Responsibilities:
Work as Developer
Work as a developer for RPA- Power Automate projects (Cloud + Desktop flows)
Interacting with BAs, PM, Senior Developers and Business to understand the processes to be automated
Performing technical feasibility check for the process to be automated
Assisting in creation of SDD (Solution Design Document)/TDD (technical design document)
Understanding the solution to be developed using SDD /TDD
Developing Power Automate Workflows to implement the solution
Reviewing work of the peer developers
Providing technical support in SIT, UAT, Go Live and Live Proving phases
Adhering to Power Automate design and development best practices
Developing different utilities in Power Automate to be used within automated solutions
Assisting in production issues
Database housekeeping and cleaning for the development and production environment
Professional & Technical Skills:
2+ years of IT development experience
1+ years of experience in RPA Power Automate development
In-depth knowledge and exposure of RPA and Power Automate (Cloud + Desktop flows) tools (Know concept like Work queues, AI Builder, OCR, PDF Extraction etc.)
Experience throughout the entire RPA project lifecycle
Good to have knowledge of .Net, C# , SQL
Basic understanding of JIRA, SNOW, Git Hub etc
Additional Information:
- The candidate should have minimum 2 years of experience in Microsoft Robotic Process Automation Advanced.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
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