Program/Project Management Lead
Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes.
Must have skills : Program Project Management
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
JOB SUMMARY: Seeking an experienced Senior Manager to lead the end-to-end delivery of the C360 (Customer 360) Program, a strategic enterprise-wide initiative enabling commercial growth across Sales and Marketing. This role drives integrated program execution across Technology Foundation, Salesforce AI, and business interlock workstreams, ensuring cross-functional alignment and delivery excellence. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Program Leadership & Delivery Lead end-to-end delivery of the multi-workstream C360 program. Own program planning, execution, governance, milestones, scope, quality, and outcomes. Establish strong delivery cadence including reviews, risks, and issue management. Business & Stakeholder Alignment Act as primary integrator across business, technology, and data teams. Ensure alignment to commercial strategy, customer insights, and go-to-market objectives. Communicate progress, risks, and value realization to executive sponsors. AI, Data, and Technology Enablement Oversee delivery of AI and agentic use cases across the C360 ecosystem. Ensure strong focus on data quality, customer data integrity, readiness for analytics and AI. Partner with architecture and engineering teams to ensure scalable, secure solutions. Governance, Risk, and Value Realization Implement strong program governance frameworks including financials, risks, and benefits. Identify cross-workstream risks and drive mitigation. Ensure program value aligns to commercial growth, customer experience, and operational efficiency. SUPERVISORY RESPONSIBILITIES: Yes – program leadership across multiple delivery teams KNOWLEDGE, SKILLS, AND ABILITIES: Core Capabilities Experience leading large-scale, cross-functional enterprise programs. Strong program delivery, transformation leadership, and dependency management skills. Understanding of Sales and Marketing priorities and commercial growth levers. Technology & Data Hands-on experience with Salesforce programs including AI, analytics, or CRM capabilities. Working knowledge of AI/agentic use cases in sales or marketing contexts. Strong understanding of data quality, CDP platforms, and enterprise architecture. Leadership & Communication Ability to influence senior stakeholders without direct authority. Excellent executive communication and presentation skills. Experience with globally distributed teams and delivery partners. Preferred Qualifications Experience delivering Customer 360, CRM transformation, or commercial enablement programs. Consulting or large-scale transformation background. Familiarity with agile and hybrid delivery models. EDUCATION AND TRAINING: Bachelor s degree required advanced degree preferred. Other Qualifications The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don t spend hours when minutes are enough. Work with Purpose - Exhibit a We Can mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you re unsure, ask. Demonstrate unwavering support for decisions. COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.
Hyderabad
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.