Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : Salesforce CRM Analytics
Good to have skills : Tableau
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Packaged/SaaS Application Engineer, you will configure and support packaged or Software as a Service applications. Seeking a skilled CRMA (CRM Analytics / Tableau CRM) Developer with strong expertise in building datasets, recipes, and dashboards. The role will focus on designing scalable analytics solutions that enable actionable insights for business and leadership stakeholders. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor and evaluate team performance to ensure alignment with project goals. - Design, build, and manage CRMA datasets by ingesting data from Salesforce and external sources. - Develop and maintain CRMA recipes for data transformation, cleansing, joins, aggregations, and calculations. - Create interactive dashboards and lenses that deliver meaningful insights aligned to business requirements. - Collaborate with business stakeholders to understand reporting needs and translate them into analytics solutions. - Ensure data accuracy, performance optimization, and adherence to governance and security standards. - Troubleshoot and resolve data, recipe, and dashboard-related issues. - Support enhancements, releases, and ongoing maintenance of CRMA analytics assets. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce CRM Analytics. - Strong understanding of data integration techniques and APIs. - Experience with low-code platforms for application development. - Ability to analyze business requirements and translate them into technical specifications. - Familiarity with system stability and performance optimization strategies. - Strong hands-on experience with CRM Analytics (Tableau CRM / Einstein Analytics). - Proven expertise in creating datasets, recipes, dashboards, and lenses. - Experience working with Salesforce objects, data models, and relationships. - Solid understanding of data transformation and aggregation concepts. - Ability to analyze business requirements and convert them into effective dashboards. - Strong communication and stakeholder collaboration skills. Additional Information: - The candidate should have minimum 5 years of experience in Salesforce CRM Analytics. - This position is based at our Gurugram office. - A 15 years full time education is required.
Gurugram
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.