Client Service Delivery Lead
Project Role Description : Responsible for seamlessly delivering services to the client. Assigns all work assignments, commits team(s) to work, manages their work quality, manages the teams financials and mix to targets, and drives the teams overall people management. Monitors and controls service delivery metrics.
Must have skills : Learning Delivery Operations
Good to have skills : Delivery Excellence
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Client Service Delivery Lead, a typical day involves overseeing the smooth execution of service delivery to clients, ensuring that all assignments are appropriately allocated and that team members are effectively engaged. This role requires continuous monitoring of service quality and financial performance, while also focusing on managing team dynamics and fostering a productive work environment. The position demands active coordination across various functions to maintain high standards and meet organizational objectives, ensuring that client expectations are consistently fulfilled through diligent oversight and strategic planning.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead initiatives to enhance team productivity and service quality through innovative approaches.
- Facilitate effective communication channels within and across teams to ensure alignment with client goals.
- Support the development and mentoring of junior team members to build capabilities and foster growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Learning Delivery Operations, Delivery Excellence.
- Strong capability in managing service delivery metrics and financial targets to optimize team performance.
- Experience in coordinating cross-functional teams to achieve seamless client service outcomes.
- Ability to implement process improvements that enhance operational efficiency and client satisfaction.
- Skilled in people management practices, including resource allocation, performance monitoring, and conflict resolution.
Additional Information:
- The candidate should have minimum 12 years of experience in Learning Delivery Operations.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
Mumbai
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.