Client Service Delivery Lead
Project Role Description : Responsible for seamlessly delivering services to the client. Assigns all work assignments, commits team(s) to work, manages their work quality, manages the teams financials and mix to targets, and drives the teams overall people management. Monitors and controls service delivery metrics.
Must have skills : Salesforce Technical Architecture
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Client Service Delivery Lead, you will be responsible for ensuring the seamless delivery of services to our clients. Your typical day will involve overseeing work assignments, managing team performance, and ensuring that service delivery metrics are met. You will engage with various stakeholders to maintain high-quality standards and drive team effectiveness, while also focusing on financial management and people development within the team. Your role will require you to monitor progress, address challenges, and implement solutions to enhance service delivery. Roles & Responsibilities: - Expected to be a Subject Matter Expert with deep knowledge and experience. - Should have influencing and advisory skills. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate communication between teams to ensure alignment on project goals and objectives. - Develop and implement strategies to improve service delivery efficiency and effectiveness. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Technical Architecture. - Strong understanding of system integration and data migration processes. - Experience with Salesforce platform capabilities and best practices. - Ability to design scalable and efficient technical solutions. - Familiarity with cloud computing concepts and architecture. Additional Information: - The candidate should have minimum 15 years of experience in Salesforce Technical Architecture. - This position is based at our Hyderabad office. - A 15 years full time education is required.
Hyderabad
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