Business Architect
Project Role Description : Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Key Responsibilities • Own end-to-end delivery of AI-driven ServiceNow solutions across multiple client engagements, ensuring measurable business outcomes. • Define and enforce architecture standards, governance, and compliance for AI features, including security and observability. • Shape client strategy: lead discovery workshops, define AI roadmaps, and align solutions with business priorities. • Drive innovation agenda by introducing advanced GenAI and agentic patterns into ServiceNow workflows. • Mentor and manage cross-functional teams, fostering a product mindset and engineering excellence. • Partner with leadership to scale AI adoption, manage risks, and ensure sustainable delivery models. Qualifications & Skills • Advanced expertise in ServiceNow architecture (App Engine, Flow Designer, IntegrationHub, Scoped Apps). • Strong proficiency in Virtual Agent, AI Search optimization, and Now Assist configuration. • Deep understanding of LLM integration, prompt engineering, and evaluation frameworks. • Knowledge of agentic design patterns, orchestration frameworks, and RAG/vector search concepts. • Familiarity with Azure OpenAI, AWS/GCP AI services, and enterprise-grade observability for AI models. • Ability to implement Responsible AI practices, governance, and compliance standards. • Skilled in integration patterns (REST/SOAP), MID Server, and secure authentication (OAuth, SAML). Managerial & Leadership Skills • Proven ability to lead and manage delivery teams in agile environments. • Strong stakeholder management and client-facing communication skills. • Capability to drive innovation, influence decision-making, and manage change. • Strategic thinking with a product mindset. • Excellent communication and negotiation skills. • Ability to inspire and coach teams toward high performance. • Adaptability and resilience in complex client environments.
Bengaluru
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