Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to ensure their needs are met, utilizing your exceptional communication skills to maintain the quality of our world-class systems. Your role will require you to accurately define client issues and design effective resolutions based on your deep product knowledge, ensuring a seamless experience for users and contributing to the overall success of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of support processes to enhance service delivery. - Provide training and guidance to junior team members to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Strong understanding of IT service management frameworks such as ITIL. - Experience with incident management and problem resolution techniques. - Familiarity with monitoring tools and performance metrics. - Ability to analyze system performance and recommend improvements. Additional Information: - The candidate should have minimum 2 years of experience in Infrastructure Service Management. - This position is based at our Noida office. - A 15 years full time education is required.
Noida
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