Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft SQL Server Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and implement solutions to enhance system reliability and efficiency, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Document and maintain records of issues and resolutions to enhance knowledge sharing within the team. -Provide ongoing technical support and maintenance of production and development database systems within a defined operating model and processes. -Provide L2/L3 software support and implement technology at the operating system-level across all server, and for particular software solutions/vendors/brands Professional & Technical Skills: •In depth MS SQL Server Database Administration experience in Cloud, develop, test, or demonstrate databases. •Experience of managing multiples SQL RDBMS on large systems, perform many related database functions across one or more teams or clients, including designing, implementing and maintaining new databases, backup/recovery and configuration management. •Install database management systems (DBMS) and provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance. •Database refresh to non-production DB. Daily database health check monitoring, tuning and minor SQL reviews. •Be responsible for managing Production and Non-prod databases for client. Ticket handling includes incidents service requests and problem management. •Ability to articulate an issue and be responsive to client, handle client communication. Configuration and release management. •Ability to document Root cause analysis. Design and build enablement, Build management. Understand and manage Application Architecture. User Management, Module Management. Service Delivery per SLAs. •Database administration for Production and other environments, Backup and Recovery activities, Ability to carry out DR activities. •Performance Tuning. Backup restore activities. Troubleshooting and resolving performance issues and knowledge of related tools. •Should be well versed on Database migration methodologies. Proven performance tuning and SQL tuning skills. •Well versed in PostgreSQL & MSSQL Patching and upgrades and migration activities. Responsible in performance test planning and execution. Database optimization & Database security admin. Power Shell Scripting. On-call support based on project agreement. Work closely with affected parties to resolve issues •Cloud Database Administrators skills for the implementation, configuration, maintenance, and performance of critical MS SQL Server RDBMS systems: - Installations / Upgrades / Patching, HA & Always On setup knowledge. Cloud Knowledge – Azure/AWS Services / GCP Additional Information: - The candidate should have minimum 5 years of experience in Microsoft SQL Server Administration. - This position is based at our Bengaluru office. - A 15 years full time education is required.
Bengaluru
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