Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: Interco cloud Expert - The Network Support Engineer will possess a strong background in enterprise routing technologies and basic log analysis skills using Splunk. The candidate will handle escalated operational issues, assist in routing configuration changes, and support core WAN/LAN infrastructure under the guidance of L3 teams. This role is ideal for professionals certified with Cisco CCNP (ENARSI or ENSLD), who are experienced in day-to-day network troubleshooting. Roles & Responsibilities: - Provide Level 2 support for routing-related incidents across enterprise WAN/LAN environments. - Troubleshoot and resolve issues involving OSPF, EIGRP, BGP, and static routes. - Assist in implementing routing changes, path selection policies, QoS and configuration updates. - Provide support for CISCO Viptela and Meraki. - Understanding of hybrid connectivity topologies. Maintain and troubleshoot for cloud interconnectivity. - Use basic Splunk searches to analyze logs, troubleshoot routing anomalies, and support incident diagnosis. - Coordinate with service providers for circuit-level escalations and performance issues. - Monitor and track link availability, interface status, and routing tables. - Maintain documentation including network topology diagrams, SOPs, and incident records. - Ensure tickets are updated with resolution details and escalated as needed within SLA timelines. Professional & Technical Skills: - 3–9 years of hands-on experience in enterprise network operations. - Strong understanding of: Routing protocols: OSPF, EIGRP, BGP Route filtering, redistribution, and summarization IP addressing, subnetting, and WAN connectivity CISCO Meraki - Familiarity with Cisco IOS CLI, QoS and configuration standards. - Good to have knowledge of CISCO Viptela - Basic experience using Splunk for reviewing network logs and events. - Comfortable working with NOC tools, ticketing systems, and remote troubleshooting utilities. Additional Information: - Strong interpersonal and stakeholder management skills - Analytical thinking and problem-solving mindset - Ability to work in a high-pressure environment with 24x7 operations - Strong documentation and presentation skills - Process-driven approach with attention to compliance and governance Certifications: Anyone of the following - Cisco CCNP ENARSI (Enterprise Advanced Routing and Services) - Cisco CCNP ENSLD (Enterprise Network Design)
Hyderabad
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