Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Microsoft Windows Server Administration
Good to have skills : AWS Administration
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on delivering high-quality support to enhance system performance and reliability. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate knowledge sharing and training sessions to enhance team capabilities. - Monitor system performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Server Administration, AWS Administration. - Good To Have Skills: Experience with AWS Administration. - Strong understanding of server configuration and management. - Experience with troubleshooting hardware and software issues. - Familiarity with network protocols and services. Additional Information: - The candidate should have minimum 12 years of experience in Microsoft Windows Server Administration. - This position is based at our Bengaluru office. - A 15 years full time education is required.
Bengaluru
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