Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Application Performance Management (APM) Architecture
Good to have skills : Shell Scripting, Microsoft Azure Analytics Services, Python on Azure
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Role: DataDog Monitoring SME – DataDog , Level 10 Role Description: We are seeking a skilled Monitoring SME with expertise in DataDog and integration with ITOM / ITSM. The candidate will be responsible for designing and implementing monitoring templates for infrastructure and applications, design and develop dashboards in Datadog for real-time visibility into infrastructure health and application performance. Must Have Skills: - Datadog Product Expertise (Infra, APM, Metric collection, Ingestion, Dashboard creation and optimization) - Python / Ansible Good to Have Skills: - ServiceNow ITOM - AWS/Azure Cloud Knowledge Job Requirements: Key Responsibilities: • Deploy Datadog in distributed environment and integration with ITOM /ITSM. • Setup Metric, Anomaly, Composite and other custom monitors to support Infrastructure, Application, and Business services. • Configure Application Performance Monitoring (APM) and Real User Monitoring (RUM) • Able to Resolve Datadog environment and observability related issue through troubleshooting and coordination with relevant teams. • Configure and manage SLA/SLO definitions • Design and maintain dashboards to provide real-time visibility Technical Experience: Minimum of 2.5 years of experience in Datadog monitoring implementation and administration (Infra, APM, Metric collection, Ingestion, Dashboard creation and optimization). Proficiency in Python development ,ThousandEye and ITOM will be added advantage. Professional Attributes: Excellent verbal and written communication skills. Ability to work independently and collaboratively in a fast-paced environment. Strong analytical and problem-solving skills. Educational Qualification and Certification: Graduate Degree in Computer Science, Information Technology, or related field. Relevant certifications are a plus.
Bengaluru
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