Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Infrastructures
Good to have skills : Network Security Operations
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide quality support and maintain client satisfaction, while also leveraging your deep product knowledge to design effective resolutions for any challenges that arise. Roles & Responsibilities: • Design, implement, and support enterprise network infrastructure, including LAN, WAN, and data center environments. • Configure, manage, and troubleshoot Cisco routing and switching platforms with a focus on high availability and performance. • Deploy and maintain Cisco Nexus 9000 series switches within data center networks. • Administer and troubleshoot Cisco ASA firewalls/FortiGate Firewalls and Firepower Threat Defense (FTD) appliances, including policy configuration and advanced security features. • Manage and optimize Meraki SD-WAN solutions. • Provide Tier-2 support for complex issues in security, routing, and switching, ensuring minimal downtime and quick resolution. • Collaborate with cross-functional teams to support projects, upgrades, and migrations. • Assist with the basic configuration and troubleshooting of F5 load balancers and Cisco ISE (Identity Services Engine). • Maintain accurate documentation of network diagrams, configurations, and standard operating procedures. Professional & Technical Skills: • Strong hands-on experience in routing and switching (OSPF, BGP, EIGRP, VLANs, STP, HSRP/VRRP). • Should have a Knowledge of Cisco Nexus 9K platforms and data center networking. • Expertise in Cisco ASA/FTD and FortiGate firewalls including advanced security features. • Experience with Meraki SD-WAN deployment and management. • Solid troubleshooting skills across security, routing, and switching. • Basic understanding of F5 load balancing and Cisco ISE. • Familiarity with network monitoring and management tools (SolarWinds, Prime, etc.). • Strong analytical and problem-solving abilities with excellent documentation skills. • Working knowledge of Ubiquiti UniFi wireless solutions and Extreme Cloud networking. Additional Information: - The candidate should have minimum 6 years of experience in Network Infrastructures. - This position is based at our Bengaluru office. - A 15 years full time education is required.
Bengaluru
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.