IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Infor WFM Workbrain
Good to have skills : Oracle HCM Cloud Payroll
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring to ensure that infrastructure services remain available and reliable. The individual actively supports the lifecycle of service management, addressing any issues that arise to maintain client satisfaction. Daily tasks include coordinating with various teams to manage risks associated with IT services and ensuring that all production systems and devices are functioning optimally to support business needs.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless service delivery and incident resolution.
- Monitor system performance and proactively identify potential risks to prevent service disruptions.
- Document and communicate service management processes and updates to relevant stakeholders.
- Assist junior team members by sharing knowledge and providing guidance to support their development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Infor WFM Workbrain.
- Good To Have Skills: Experience with Oracle HCM Cloud Payroll.
- Strong understanding of IT service management principles and best practices.
- Ability to troubleshoot and resolve issues related to production IT systems efficiently.
- Familiarity with monitoring tools and techniques to ensure system availability and performance.
- Effective communication skills to liaise with technical teams and clients.
Additional Information:
- The candidate should have minimum 3 years of experience in Infor WFM Workbrain.
- This position is based at our BDC7C - SEZ office.
- A 15 years full time education is required.
Bengaluru
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.