Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Software License Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot software-related problems, ensuring that systems operate smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and implement solutions to enhance the overall functionality of business applications, contributing to the seamless operation of essential services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for software management. - Provide training and support to team members on software license management processes. - Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica). - Good understanding of publisher contracts, license metrics and product use rights. - Experience in creation of entitlements, license overview report and contracts. - Experience in handling software license requests and performing technical validation. Professional & Technical Skills: - Must To Have Skills: Proficiency in Software License Management. - Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLM. - Strong understanding of software compliance and licensing agreements. - Minimum 4 plus years of experience ServiceNow and Minimum 5 plus years of experience in IT Software License Management tools and methodologies. - Ability to analyze software usage data to optimize licensing costs. - Familiarity with IT service management frameworks. Additional Information: - Excellent written and oral communication skills - This position is based at our Bengaluru office. - A 15 years full time education is required.
Bengaluru
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.