Network & Svcs Operations Representative
Project Role Description : Design specialist solutions in line with business needs. Act as a service fulfillment and program SME and be accountable for tracking and reporting performance measurements and SLAs of service fulfillment teams to the client. Deliver business value to the project and work with clients on performance and process optimization.
Must have skills : Enterprise Network Operations
Good to have skills : Network Infrastructures
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Network & Services Operations Representative, you will engage in designing specialized solutions that align with the unique needs of the business. Your typical day will involve collaborating with various stakeholders to ensure that service fulfillment meets the established performance measurements and service level agreements. You will be responsible for tracking and reporting these metrics, ensuring that the project delivers significant business value while optimizing processes in partnership with clients. Your role will also require you to act as a subject matter expert, providing insights and guidance to enhance service delivery and operational efficiency. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate communication between service fulfillment teams and clients to ensure alignment on performance expectations. - Analyze performance data to identify trends and areas for improvement, providing actionable recommendations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Good To Have Skills: Experience with Network Infrastructures. - Strong understanding of network protocols and architectures. - Experience in troubleshooting and resolving network issues. - Familiarity with performance measurement tools and techniques. Additional Information: - The candidate should have minimum 2 years of experience in Enterprise Network Operations. - This position is based at our Noida office. - A 15 years full time education is required.
Noida
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