Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : VMware Workspace ONE
Good to have skills : Microsoft Intune, VMware AirWatch
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Technology Support Engineer, you will engage in a dynamic environment where you will resolve incidents and problems across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and maintenance of operational documentation to ensure clarity and consistency. - Engage in continuous learning to stay updated with the latest technologies and best practices in the field. Professional & Technical Skills: - Must To Have Skills: Proficiency in VMware Workspace ONE. - Good To Have Skills: Experience with VMware AirWatch, Microsoft Intune. - Strong understanding of mobile device management and application deployment. - Experience in troubleshooting and resolving technical issues related to virtualization and endpoint management. - Familiarity with IT service management frameworks and best practices. Additional Information: - The candidate should have minimum 3 years of experience in VMware Workspace ONE. - This position is based at our Gurugram office. - A 15 years full time education is required.
Gurugram
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