Technology OpS Support Practitioner
Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery.
Must have skills : Cloud Contact Center Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Job Description: Service Desk Engineer Job Title: Service Desk Engineer Department: NOC / Service Desk Location: Gurugram Experience Required: 1 to 3 years Education: Bachelor’s Degree Job Summary: We are seeking a proactive and customer-focused Service Desk Engineer to join our NOC / Service Desk team in Gurugram. The ideal candidate will have strong client handling skills, a solid foundation in remote desktop troubleshooting, and a basic understanding of ITIL practices. This role requires excellent communication skills and the ability to work flexible hours in a collaborative team environment. Key Responsibilities: - Handle client queries and provide timely resolution. - Troubleshoot technical issues via remote desktop support. - Provide support for Windows and mobile devices. - Maintain documentation and follow ITIL-based processes. - Collaborate with internal teams to ensure seamless service delivery. Key Skills & Competencies: - Excellent written and verbal communication skills. - Strong problem-solving and troubleshooting abilities. - Ability to work flexible hours and adapt to changing priorities. - Team-oriented mindset with a proactive attitude. Preferred Qualifications: - Exposure to ITIL frameworks. - Experience supporting both Windows and mobile platforms.
Gurugram
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.