IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Event Management
Good to have skills : Microsoft Windows Server Administration, Network Operations & Service Management
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Job Description: ServiceNow ITOM & AI Specialist – Level 11 Role Overview We are seeking a highly skilled ServiceNow ITOM Specialist with advanced expertise in AI-driven automation and monitoring. The successful candidate will be responsible for designing, implementing, and optimizing ITOM solutions, leveraging artificial intelligence to enhance operational efficiency, predictive analytics, and intelligent incident management across enterprise environments. Primary Responsibilities Support ServiceNow ITOM modules (Discovery, Event Management, Orchestration, CMDB) with AI-powered enhancements for predictive monitoring and automated remediation. Develop and optimize dashboards for real-time visibility into service health, operational metrics, and AI-driven insights using ServiceNow Performance Analytics and custom dashboards. Work closely with cross-functional teams to resolve ITOM and AI-related issues, ensuring high availability and performance of IT services. Troubleshooting and continuous improvement initiatives using AI analytics and automation. Primary Skills ServiceNow ITOM (Discovery, Event Management, Orchestration, CMDB) AI/ML frameworks (TensorFlow, PyTorch, Scikit-learn, or similar) Python (for automation and AI integration) Dashboard creation and optimization (ServiceNow Performance Analytics, custom dashboards) Good to Have Skills Integration experience with monitoring tools (DataDog, ThousandEyes, Splunk) Familiarity with ServiceNow AI features (Predictive Intelligence, Virtual Agent) Experience with Ansible or other automation tools Cloud platforms (AWS, Azure, GCP) Technical Experience Minimum of 1.8 years of experience in ServiceNow ITOM implementation and administration. Hands-on experience integrating AI/ML solutions with ITOM workflows. Proficiency in Python development for automation and AI integration. Experience with cloud infrastructure and monitoring tools is a plus. Professional Attributes Excellent verbal and written communication skills. Ability to work independently and collaboratively in a fast-paced environment. Strong analytical and problem-solving skills, with a focus on innovation and automation. Educational Qualification & Certification Graduate Degree in Computer Science, Information Technology, or related field. ServiceNow and AI/ML certifications are a plus.
Bengaluru
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.