Incident Management Practitioner
Project Role Description : Oversee and coordinate the resolution of service disruptions. Managing bridge calls, engaging technical teams and suppliers, and maintaining comprehensive documentation. Improve processes and provide clear incident summaries to stakeholders.
Must have skills : SAP Basis Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Incident Management Practitioner, you will oversee and coordinate the resolution of service disruptions. Your typical day will involve managing bridge calls, engaging with technical teams and suppliers, and maintaining comprehensive documentation. You will also focus on improving processes and providing clear incident summaries to stakeholders, ensuring that all incidents are handled efficiently and effectively. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate communication between various teams to ensure timely resolution of incidents. - Analyze incident trends to identify areas for process improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration. - Strong understanding of incident management frameworks and methodologies. - Experience with service management tools and ticketing systems. - Ability to create and maintain detailed documentation for incidents and resolutions. - Familiarity with ITIL best practices. Additional Information: - The candidate should have minimum 3 years of experience in SAP Basis Administration. - This position is based at our Pune office. - A 15 years full time education is required.
Pune
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.