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Application Tech Support Practitioner

Technology Architecture Senior Analyst | Full time | Experience: 2-5 years
Job No. ATCI-4640351-S1824966 | Bengaluru | Required Skill: Microsoft 365,Microsoft 365 Security & Compliance
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Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft 365, Microsoft 365 Security & Compliance
Good to have skills : Microsoft PowerShell
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate seamlessly. You will leverage your exceptional communication skills to provide clarity and support, while also utilizing your deep product knowledge to design effective resolutions for client challenges. Your commitment to quality will be evident in every interaction, as you strive to enhance the user experience and maintain system integrity. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate training sessions for clients to enhance their understanding of the system. - Document and track client issues and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365 Security & Compliance. - Good To Have Skills: Experience with Microsoft PowerShell. - Strong understanding of Microsoft 365 applications and their functionalities. - Ability to troubleshoot and resolve technical issues efficiently. - Familiarity with security protocols and compliance standards within Microsoft 365. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft 365. - This position is based at our Bengaluru office. - A 15 years full time education is required.
15 years full time education

Bengaluru

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